Difference between revisions of "Enabling Flash in your browser"

(Option 1 - Easiest way - Using the registry key provided)
(Option 1 - Easiest way - Using the registry key provided)
Line 28: Line 28:
'''Expected: You should now be able to go to the [https://www.analyticacloud.com/acp/client/AnalyticaCloudPlayer.aspx ACP sign in page].
* Follow this link [https://www.analyticacloud.com/acp/client/AnalyticaCloudPlayer.aspx ACP sign in page].
===Option 2 - Adding the Registry key manually with regedit===
===Option 2 - Adding the Registry key manually with regedit===

Revision as of 11:04, 13 September 2019

Why is this necessary?

Some browsers have changed the default settings to block Adobe Flash lately. This page explains how to enable Flash so that you can use ACP in your browser. We apologize for this, and we are working hard on finding a replacement for Flash.

Enabling Flash in the Chrome Browser

Chrome has started blocking Flash by default. You need to enable Flash each time you restart Chrome.

If you are comfortable with editing your registry setting, the 1st method will allow you to permanently use flash with Chrome (In the current version) - with the ACP website. If you don't want to edit your registry you can use one of the other methods, which will require you to enable flash every time you start a new Chrome session.

Method 1 - Use a registry setting to permanently enable Flash for ACP

To use this method you will need to create the following key and String value pair in the registry using one of 2 ways:

Key [HKEY_LOCAL_MACHINE\Software\Policies\Google\Chrome\PluginsAllowedForUrls]
String ="1" Value = "https://www.analyticacloud.com"


Option 1 - Easiest way - Using the registry key provided

  • Download the registry key file here chrome.reg
  • Double click on the chrome.reg file - which should be in your downloads folder.
  • You will probably need to clear a warning message by clicking [run].


  • If prompted by User Account control if you want to let regedit make changes, click [Yes].
  • Finally one more prompt asking if you want to continue - Press [Yes].


Option 2 - Adding the Registry key manually with regedit

  • Open the regedit application

1: In the windows search box type "regedit"

2: regedit should appear in the list of programs, click it to launch the program.


Expected: The regedit program opens.

  • Navigate to the [HKEY_LOCAL_MACHINE\Software\Policies\] key

1: Click the greater than symbol next to HKEY LOCAL MACHINE to expand it...


2: This will expand the list - now expand the software key.


3: Scroll down to find the Policies subkey within the software key, and expand it.


Expected: You will probably not have a Google subkey here if you have never edited the key before, so you will need to ad it

  • Add the Google subkey

4: Right click on the Policies subkey and choose New - key, then edit the name to Google and press enter.

Expected: You should have a new subkey "Google" in the policies subkey.


5: Repeat the process of adding a key to the Google subkey, and name this key Chrome, then again in the Chrome subkey, add another subkey PluginsAllowedForUrls.

Expected: Now you will have the necessary subkey in your registry, and you need to add the string next


6: Right click on the PluginsAllowedForUrls subkey and select New - String value, then edit the name to make it "1" and press enter.

Expected: The string will be present, but will have no value in the data field.


7: Double click on the string to open the edit string dialog


8: In the edit string dialog, enter "https://www.analyticacloud.com" into the value data field. Without the quotes. Then press [OK].


9: That's it - you should be able to use flash in the chrome browser with ACP.


Without using the registry

First, Launch Chrome and go to the ACP sign in page.

Expected: If you have not enabled Flash, you will see a Blue "Enable/Get Flash" prompt.


If you don't have Flash of course you will need to get it. Assuming you do have Flash and that Chrome is blocking it, the ways I have found to temporarily enable it are as follows:

Method 2 - In the Chrome settings dialog

1: In Chrome, enter this URL:


{Or you can click the 3 dots on the top right and then, select the following: Settings -> Advanced -> Privacy and Security -> Site Settings -> Flash}

2: Once in the flash dialog, slide the control for Flash to the right to the "Ask first" setting.


Expected: When you go back to the ACP sign in page you should be able to Click on the Enable/Get Flash link and be able to use ACP. You will be asked if you want to enable Flash every time you start a new Chrome session.

Method 3 - from the Chrome secure connections popup

This method doesn't require you to open the Chrome settings.

1: When you open the ACP sign in page, you should see a security padlock icon to the left of the URL - using your mouse, right click on it.


2: In the "Connection is secure" popup, click on the pulldown menu for Flash - which will probably say "Block (Default)" - and select "Allow".


3: Now close this popup either by clicking on the X in the top right or by clicking on the browser canvas outside of the popup.

There should be a message bar at the top of Chrome window with the message "To apply your updated settings to this site, reload this page".

4: Press the [Reload] button


Expected: This should cause the Blue "Enable/Get Flash" Prompt to disappear and direct you to ACP. Chrome will remember the setting for the remainder of the session.


Enable Flash in the Edge browser

1: Launch Microsoft Edge and click the “three dots” on the top-right of the browser.


2: Click “Settings” at the bottom of the fly-out.

3: Towards the bottom, click “View advanced settings.”


4: Enable Flash Player by moving the slider from the Off position to the On position.


Enable Flash in the Firefox browser

1: Launch Firefox and go to the ACP sign in page.

If Flash is not enabled you will get a prompt like this which you should click to enable flash.


Expected: Another message asking if you want to allow Flash for this site.


2: Click [Allow]

Expected: You should be directed to the ACP sign in page.


You are not allowed to post comments.