Difference between revisions of "Configuring an RLM Server/Solving problems during managed license activation"

(Added link to Reprise tech support page)
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* [http://www.reprisesoftware.com Reprise License Manager]
 
* [http://www.reprisesoftware.com Reprise License Manager]
 
* [[Configuring an RLM Server]]
 
* [[Configuring an RLM Server]]
* [http://AnalyticaOnline.com/WebinarArchive/2009-06-04-RLM_Install.wmv RLM_Install.wmv]: Video - installing RLM and Activating centrally managed Analytica licenses (22 minutes)
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* [http://WebinarArchive.Analytica.com/2009-06-04-RLM_Install.wmv RLM_Install.wmv]: Video - installing RLM and Activating centrally managed Analytica licenses (22 minutes)
 
*  [http://www.lumina.com/support/activate-analytica/ Manual activation]
 
*  [http://www.lumina.com/support/activate-analytica/ Manual activation]

Latest revision as of 21:47, 6 November 2019



This page contains information to help you diagnose problems or errors that occur when trying to activate a centrally managed license (e.g., a floating license) for a Lumina product on an Reprise License Manager (RLM) server. If you are looking for RLM installation and activation instructions, see Configuring an RLM Server. These instructions do not apply to individual licenses.

Reprise Software, who makes the RLM licensing software, provides a page on technical support issues, which you should also check for known issues and help.

The errors listed here are problems you might encounter when you press Request License in Step 9 of Configuring an RLM Server.

Cannot connect to specified URL (-132)

...Attempting to access license generator at www.analyticaonline.com
Possible causes
  1. Your server is not connected to the internet (and thus, can't "talk" to the activation server on analyticaonline.com).
  2. A firewall at your institution is preventing your server from communicating with analyticaonline.com.
  3. Lumina's server is down
  4. The internet is down.
Remedies

Manual activation: If your computer can't talk directly to analyticaonline.com, you can manually activate your license. The steps are:

1. Go to http://www.lumina.com/support/activate-analytica
2. Enter your information. Be sure to select Centrally managed license and to enter the correct number of seats.
3. A license file (extension *.lic) will be emailed to you.
4. Transfer the license file to your server computer and save in your RLM license directory. To find the license directory:
a. Go to http://localhost:5054 on your server computer.
b. Click Manage Windows Service
c. The directory is listed as Server License File Directory
5. Go to http://localhost:5054 on your server computer (the RLM server administration panel)
6. Click Reread/Restart Servers
If you think the Lumina server is down (rare) or the internet is down (even rarer), wait a couple minutes and try again.

Bad HTTP transaction with activation server (-136), HTTP:404

...Attempting to access license generator at www.reprisesoftware.com
Causes
You did not specify www.analyticaonline.com as the ISV activation website.
Remedy
Back up to the page "(step 1 of 5) - select activation server" and enter www.analyticaonline.com

Activation key not found in database. Error -1021

...Attempting to access license generator at www.analyticaonline.com
Causes
The activation key you entered does not match a know activation key. You probably typed in wrong.
Remedy
Back up and re-enter activation key. Be sure to preserve hyphens (e.g., 1234-5678-9876-5432).

See Also

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