Difference between revisions of "ACP Error Messages/80100"

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== Error message examples ==
 
== Error message examples ==
<pre style="background:white; border:white; margin-left: 1em; font-style:italic">Error.  If not connected, please connect to the internet,
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<pre style="background:white; border:white; margin-left: 1em; font-style:italic">Unable to connect to server. Press 'Ok' button to try again. If problem persists, contact Lumina at acp@lumina.com.</pre>
then press 'Ok' to continue. Otherwise contact lumina at acp@lumina.com if problem persists.</pre>
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== Cause ==
 
== Cause ==

Latest revision as of 00:13, 21 November 2018


Error message examples

Unable to connect to server. Press 'Ok' button to try again. If problem persists, contact Lumina at acp@lumina.com.

Cause

There are two possible causes:

  • The internet connection from your computer to the ACP server is broken.
  • The ACP server is not responding.

Remedies

  • Try to access another website in your browser. If that isn't accessible, check your internet connection.
  • Otherwise, it could be a temporary issue. Wait for a minute or so, and try again.
  • If that doesn't work, the ACP server may be down. Please try again later, say in an hour or two.
  • If the problem persists please contact acp@lumina.com.

See Also

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